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generation ix technologies Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Professional Services, Managed IT Services

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Description of generation ix technologies

Generation IX provides managed IT services in the Los Angeles area for small and medium size businesses. We drive IT consulting to the next level with our white glove level of service our customers have known to expect for over 30 years.

Reviews

Global ratings 2
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  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Excellent system with excellent customer service

They are very responsive, always there when you need them! I've had issues during my time at this firm that were resolved immediately by their team - even though they did not work directly for me (it was another employee who worked under me). The process is easy enough but can be tedious if your organization has many employees or contracts/agreements between each other within different departments which makes it hard to keep track of everything from one person's perspective as well as others'…

Pros
  • Ease with making changes & additions without too much hassle due to tech updates being done regularly in new versions
Cons
  • All fine

Revainrating 5 out of 5

Excellent quality services provided by knowledgeable staff

The customer support is awesome! They are always willing to help, especially when you call them out during their business hours and not just at night or weekend time as some companies do. Sometimes it can be hard to get an answer if your issue isn't something they deal with every day but that's ok because there will ALWAYS someone who knows how things work. I would say this is one of those problems where sometimes it takes awhile before people realize what needs doing. It could also take more…

Pros
  • Or even fixing other unrelated PC / Laptop concerns such having trouble using wifi hotspot feature
Cons
  • I don't really have any dislikes about this, everything is just fine