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Gladly Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Conversational Support

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Description of Gladly

Gladly is a radically personal customer service platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences, increase contact center generated revenue by up to 10%, and cut technology costs by up to 40% by moving to an all-in-one customer service solution.

Reviews

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Type of review

Revainrating 5 out of 5

Finally, an ideal solution which can bridge gap between employees and end-users

The best part about gladly was its ability for my team members (agents) to interact directly w/customers via chat or phone call without having any agents in front office. Also it helped us save time while processing tickets as well as reducing our agent's workload during peak hours. I had issues when we were using happy hour feature but they quickly addressed those problems within few days after i reported them so there wasn't much stress from me side regarding this issue. Great product! We…

Pros
  • Ability To Create New Queries
  • Flexibility Of Reports And Dashboard Designs
  • Easy Integration With Other Softwares Like Zoho CRM, Google Apps For Work etc.etc
Cons
  • Almost everything is ok