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GUURU Review

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Customer Service, Customer Self-Service

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Description of GUURU

GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time. GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers. GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way: by the GUURU chatbot, by the companies' most experienced customers, or by their agents.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Easy to use brainstorming platform for corporate

The best thing about guuru is its ease of use, the platform has all the features required for building a professional community. I have not found anything that I dislike. I am using guuru as an online space to collect my thoughts and ideas, which helps me with brainstorming. It's a great tool and it works perfectly well for our needs. I highly recommend this product if you are looking for something very simple and easy to use. We are solving problems related to brainstorming and gathering…

Pros
  • Very intuitive user interface
  • Good content management system
  • Easy access through mobile devices or computers from anywhere in different countries.
  • Great customer support service they respond quickly when there may be issues (for example due some technical problem)
Cons
  • Almost never

Revainrating 4 out of 5

Great way of communicating with friends overseas and family in USA

The ability for anyone who is interested, or even just curious about anything from fashion trends (what’s hot now) or any other topic that strikes your fancy can send them questions via this app! This also helps me as I am always looking up different topics online which sometimes are hard to find when you're not sure what it's called so its great being able get answers immediately without having go through google first :) Also they offer amazing customer service if there ever were an issue at…

Pros
  • It offers quick feedback with instant responses/answers no waiting hours in between emails like skype does where my call gets delayed due simply because i'm busy elsewhere while others might be stuck trying calling over & again until their turn comes around lol
Cons
  • everything has been pretty good