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HelpCrunch Review

2

ยท

Very good

Revainrating 4.5 out of 5ย ย 
Ratingย 
4.4
Marketing, Email Marketing

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Description of HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days.

Reviews

Global ratings 2
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  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Great Solution That Integrates Into Our Existing Systems

I like what I've seen so far. Have been able to easily add my own emails to this software. It has made it easier for me to be on one platform instead of searching through emails across various programs. For now at least it looks good but you have to see how they make changes for future updates. If there are any updates in the future we would want that information released so that we can take full advantage of those features. So far everything is looking great! We needed a way to have ourโ€ฆ

Pros
  • It's easy to use and integrates into our other programs as well
Cons
  • I've been very very good with their support team! So far I've been very good with HelpCrunch

Revainrating 5 out of 5

Great for live chat and customer relationship management

I like that it allows me to be able to communicate with my customers in real time! It's very easy to use as well. The only thing i dislike about this software are all of their addons; they're not necessary at times but can't seem to get rid off them without cancelling out our subscription or upgrading which isnโ€™t worth doing if you don't need those features anyway!! But other than that everything has been great so far. Communicating directly w/my clients through helpcrunch makes things easier

Pros
  • Easy way for customer service agents, developers &amp more alike
  • Great visual interface
  • Allows users quick access via search bar.
  • Very good reporting tools included within dashboard page,
  • Extremely helpful community forum section
Cons
  • Some difficulties