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Hotel Reputation Management Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Online Reputation Management

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Description of Hotel Reputation Management

Hoteliers around the world use ReviewPro's Online reputation management solution to gather and analyze guest feedback from over 175 sources in 45 languages. All the feedback is presented to you in an easy to read dashboard. Use the ReviewPro Global Review IndexTM, the industry-standard online reputation score, which allows you to benchmark an individual hotel, group or brand across the board. The Semantic Analysis will let you track your strengths and weaknesses across 500 hospitality-specific concepts, help you understand the real-time sentiment and increase guest satisfaction over time. Compare and track your performance against that of your competitors to gain a competitive edge. In addition to an online reputation management tool and guest satisfaction surveys, ReviewPro also has other products like auto case management and a messaging platform with a chatbot that deliver guest experience automation to hotel brands and independents alike.

Reviews

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Type of review

Revainrating 5 out of 5

Reviewify - Powerful, easy-to use and useful tool

The best thing about this software is that it lets us track all reviews of our hotels worldwide as well as gives us insights into how they are doing globally. I dislike that there isn't any option for creating new profiles with users who have not given their consent to be tracked by them. We can only see data related to those who give their consents. It would also help if we could create custom reports without having to login every time. This has been very helpful when looking at global trends

Pros
  • They provide insight in everything from hotel's reputation, local sentiment analysis around your business via social media platforms like Facebook or Twitter etc., user experience tracking along other metrics such costumer loyalty index which helps you understand what kind people spend most money per room/day basis.etc..It was really easy just sign up an account using my credentials (email address & password) then i will get access immediately after signing up
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

Easy to use, affordable Website Management Software

The user interface of our site was very simple and helpful for us as we are new business owners who have not had much experience with this type of system before! We enjoyed using it so far - haven't really found anything that I dislike yet! It has been great allowing me access all areas of my website including social media posts and photos etc without having too many people involved at once (which would be costly). If there were more features/tools available within their software like Google…

Pros
  • Easy to use
  • Not complicated, clear layout easy navigation.
  • Very fast delivery time compared other providers in market place today.
  • Great customer support
  • They listen closely when concerns presented during onboarding process about bugs or problems encountered after implementation completion
Cons
  • Secret