I have used this theme for couple of years now and it was really great! They did all the work, I didn't have to do anything at all. It is very easy to use and customize too. Also they offer free support which is amazing. Sometimes it can be slow when you login to the backend, but it loads fast after that.
I would say don't worry about the support. They will help you out right away. The best thing is their product is very reliable so it doesn't break down often. Website load time reduces by 20%β¦