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Influx Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
Business Services Providers, Contact Center Outsourcing

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Description of Influx

Influx offers a complete customer support operation on demand. We answer tickets for you, 24/7, while regularly training and improving our team. Our system is elastic with pay-as-you-go pricing.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Excellent tool for project managers

The most important aspect of Influx as an all in one solution is that it covers almost everything we need to keep track of our projects. It's easy to use, it saves time, and there are many add-ons available to make life easier. The integration with other tools is not perfect, but it should improve over time. As a matter of fact, I am currently looking into some other solutions so I can switch Influx to another provider when they will be more reliable. Project management, task tracking…

Pros
  • Integration
  • UI/UXThe user experience has been improved recently.
  • Add onsThere have always enough plug ins for any functionality or customization you might require (in my case project planning).You do get what your payedfor! You don't want anything else than just this tool :)
Cons
  • Too much features too little documentation / support

Revainrating 5 out of 5

Easy platform with great customer support

I like that it's easy to use since they have made all of their features available in one place (the mobile app). It also helps when dealing online or over phone calls from customers because sometimes there are things we don't know about until looking into them ourselves afterwards - which can take time if not done right away! Sometimes people complain after using my service but this isn’t always true so just ignore unless someone tells me directly otherwise :) The best thing would be more…

Pros
  • That you only need an account for your business, nothing other than setting prices is needed by employees/customers no extra work required beyond initial setup & training period with support team helping throughout process
Cons
  • Some difficulties