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inSided Online Community Platform Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Online Community Management

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Description of inSided Online Community Platform

inSided is the only Customer Success Community Platform built to help SaaS companies improve customer success and retention. A unique combination of online community and robust self-service knowledge base, the platform measurably increases engagement, while giving Customer Success teams more time for high-value contributions to the business.

Reviews

Global ratings 2
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  • 2
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Type of review

Revainrating 5 out of 5

Great learning environment with helpful people

InSided is a great place to ask questions, get answers, and grow as a professional. I love that it is a community of professionals, not just an online forum. If you are looking for a place to learn about your product, this is the place to be. There is no real downside. It is a very useful platform for professionals who are looking to learn more about their product. It is a great place to ask questions, get answers, and grow as a professional. It is a great place to ask questions and get…

Pros
  • Lots Of Information Available And Helpful To All People Who Have The Needs For This Product
Cons
  • I will keep silent

Revainrating 5 out of 5

Great tool used every day- keeps me sane

I am able to find specific information about our product from other customers who have tried out similar products elsewhere, or even when looking at competitors' offerings! The search bar makes it easy to ask questions that are answered by multiple users as well - this allows us to make better decisions with input from many different people/companies using InSide's service. It would be really great if there was an advanced filter function so we could narrow down results according to a certain…

Pros
  • Mobile friendly interface.
  • Easy navigation around website without having any problems finding anything desired; no lagging between tabs which is amazing compared against others websites today
Cons
  • Empty