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Interaction Archive Player Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Office, Marketplace Apps

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Description of Interaction Archive Player

Simply by specifying a source location for the interactions to be played users can access recorded calls and screen recordings directly from an archive storage location. The application automatically determines if the selected interaction is encrypted or not and applies the appropriate decryption processes.

Reviews

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Type of review

Revainrating 4 out of 5

Easy-to -use Software for recording phone calls

The ease of use and the fact that it works with our existing system is the best thing about this software. The only thing that I dislike is the fact that it is not compatible with the newer versions of the software. I would like to give this a 5 star rating, but I cannot because it is not compatible with the newer versions of the software. I would recommend this software because it is easy to use and works well with our existing system. I am able to easily access recordings that were previously

Pros
  • I do not have to worry about missing recordings because it is compatible with our existing system
Cons
  • I dislike the fact that this software is not compatible with the newer versions of our software