I like that it is easy to use (it's an app) for both my customers/clients AND myself! We are able get reports out in minutes when we need them rather than waiting weeks or months between updates from our veterinarian office!! Also great customer service - always willing help me with any questions at anytime during business hours of 8am-5pm Central Time Zone zone. Not much dislike yet but there really isn't anything right now so far as this product goes either :) If you're looking into gettingβ¦