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Keatext Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Feedback Analytics

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Description of Keatext

Keatext is an AI-driven text analytics platform that instantly processes customer reviews, surveys, and support tickets from multiple sources to help you find what needs immediate attention to improve your customer experience. You can upload data to Keatext as a CSV file or integrate directly with Zendesk, Intercom, Surveymonkey, and 400+ other platforms. Save your team hours of manual analysis and use Keatext's plug and play functionality in just 10 minutes. Key features: - Multichannel analysis - Opinion and sentiment analysis - Multilingual processing - Advanced data filtering - Advanced statistical analysis - Trend detection - Shared filtersets - Granular time comparison - Automatic grouping - Exportable analytics - Topic and opinion summary - Correlations Keatext has been utilized by brands in more than 10 industries including American Express, Orange, Brother International, and Bain Consulting.

Reviews

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Type of review

Revainrating 5 out of 5

Great Team behind an Awesome Product

The best part of using keatext as compared with other tools in market was its easy integration into our CRM tool which makes it easier for us when we need them most - at time like this! I would say nothing really but if there's anything i dislike about Keattext then perhaps could be their pricing model or maybe lack thereof? So far so good though; great team & excellent product overall!! Excellent Customer Support (in realtime!) always willing/able / eager enough answer all my questions…

Pros
  • Great customer support, extremely helpful
  • Very quick to respond via email.
  • Always available whenever needed.even during holidays too..(unlike many others) :)
Cons
  • Some difficulties