Description of Klaus
Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service.
Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.
With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress.com, Soundcloud, Wistia and Chargebee already using the tool.
