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Let Us Respond Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Online Reputation Management

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Description of Let Us Respond

Let Us Respond provides easy monitoring software, response services, and consulting so you can engage customers, improve service, and use feedback to grow sales.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Excellent Customer Service & Communication

I like that they are able to respond quickly and professionally. The customer service is always great! They are very knowledgeable about their product and know how to manage accounts. Sometimes we get emails asking for updates or new information which is helpful but sometimes it's hard to get an answer from them if its something minor. So far I have had no major problems with Let Us Respond. Just be patient when contacting them. We are solving issues with our website and being able to respond…

Pros
  • Great Customer Service
  • Fast & Professional
  • Able To Track Everything You Need In One Place (Website, Analytics)
Cons
  • Can't track email addresses in analytics
  • Not as easy/friendly UI

Revainrating 5 out of 5

Let Us Respond - A powerful communication solution

The customer service is great. The platform is easy to use and navigate. I have found that it works well with our ticketing system, so when a ticket is received, it's linked up with their system. It's a great tool for managing customer service and providing customer feedback. I've been able to keep track of customers' feedback and respond to their issues. I've been able to use it to manage customer service for a wide range of customers and services. I've been able to respond to their issues and

Pros
  • We were also very pleased at having such quick responses by email back then too! So good job guys!! And now you continue being top notch.
Cons
  • Not the best