MAF ICIMS Review

The best part in our work is its simplicity, so it's easy to set up with little training required from us as employees. It was also great for my manager who wanted me to easily view when I wasn't available (to make sure he called people). We didn’t like that we couldn’t create different views per meeting room which would have been helpful because sometimes all meetings are held at one location; however this isn’t always possible. For instance if there were several departments/offices using an…

I like that it has all aspects covered in one software package for my organization, including voice mail handling, call routing, conferencing etc., as well as being able to see activity from users within our UC system. It would have been nice if there were more options when creating an account/user profile - we had issues with some features not working properly until after several hours (or days). We are solving almost every communication problem related to internal communications using this…

It was easy to set up, with no issues at all! The interface is very user friendly so I didn't really have any problems using it during my training period either (I trained for 2 months!).The support team are also fantastic; they were incredibly helpful throughout this process from onboarding through ongoing questions as part of our implementation lifecycle - always happy & willing go that extra mile when needed which made things easier than if we'd been less open about what challenges there may