I like that it's easy enough to use but still has lots of features available if you need them! You can also have multiple people in one conversation which makes working with clients much easier than having separate conversations via e-mail or skype/etc. It could be improved by adding different sizes so we don't get stuck with tiny fonts when our computer isn't set up properly, this seems really minor though - just being able to resize your text would help me work better. We've been using…