NextUser Review

The whole process from set up & configuration took less than 5 minutes! I had no issues at any stage during this setup or integration phase - everything went smoothly! They were also very responsive throughout our project engagement period too which helped us build trust as we worked together towards achieving success both within their organization but most importantly through our partnership! Nothing so far!! We are now able to gather customer feedback via email surveys without having them…

The ease-of use by both end users as well our support staffs who are non developer friendly! It's great having live help when you need your code changed or have questions about how something works because we can't figure out what makes certain features work like they do from their menus etc -it takes us 30 minutes just getting started!! We were using several separate systems before adding nextuser but now everything has been combined within one system which gives me peace o mind since there…

NextUser is a tool that helps us to collect data from the customers. We use it for the email marketing and for the website data collection. We use it for the website performance and for customer engagement. The tool is very easy to use and it is also very easy to access the data. The data is stored in the NextUser tool and it is not available to us in real time. The tool is very user friendly and it is easy to use. The tool is very good in terms of data collection and it is useful for the…

The fact that you can add as many platforms as you want to your account. We are using Next User's Chatbot which has been very helpful in collecting and analyzing customer feedback. I really enjoyed how easy it was to set up and use. It also took us less than 10 minutes to integrate with our main website. There isn't much I dislike about Next User. Their support team is super friendly and quick to respond! When it comes to improving my business, I am able to learn from their suggestions and…

What I like, is being able to have my team working from home. This has made us more productive since we are not required to be physically present at the office to collaborate. The application itself also has some quirks which can get frustrating. For example, when using the chat feature, sometimes you get disconnected. I do not think this is NextUser's fault but rather their clients' network/internet connection. We are solving our productivity challenges by increasing efficiency and reducing…

Our Account Executive uses this as her work tool from 9-5 every day during training sessions to provide feedback/guidance using our software or other programs like Xero etc. I can not speak highly enough about how useful and informative she has been! She always makes sure we are at 100% if things were confusing by answering each question quickly so there would be no issue afterwards when trying again later. It's amazing because you never have any trouble asking questions/reaching out - your…