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NICE Robotic Process Automation Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
IT Management, Process Automation

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Description of NICE Robotic Process Automation

The NICE Virtual workforce comprises software robots with the capabilities to automate end-to-end processes in an unattended fashion, or support the employee directly from their desktop, in an attended fashion, when they are servicing customers over the phone or handling routine back office processes. NICE's unique Automation Finder for desktop process mining is included with NICE's attended solution, NEVA. It leverages Desktop Analytics and machine learning to accurately pinpoint the most optimal business processes to automate.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 5 out of 5

Very satisfied Customer Consultant - good support

Nice has been using this product since I joined as customer consultant and it was very easy to use. They have many solutions that can be used depending on your needs. If you know what you want then there will not be any problems finding the right fit for you. There is nothing about nice RPA tool that I dislike. Nice also offers training so if you need some help we can do that too. Great experience working with them! Their services are great but sometimes it takes time before everything goes…

Pros
  • Ability, ability
  • Professional support team in sales department
  • Good knowledge base documents documentation (API) available online under Document Library tab.
  • Available SDKs / libraries/ wrappers etc.for almost all programming languages
Cons
  • Some problems

Revainrating 4 out of 5

Using Robotic Process Automation with nice-er

I like that we can use RPA to speed up our customer service requests while at the same time keeping costs low by reducing staff training needs. We do not have many issues, but what little problems we see get fixed quickly. Our team has had some good experiences using it too! While being able to reduce errors. Nice has created great tools that makes it easy enough so anyone can understand what automation does well without being too technical about how its done! There isn't much I dislike as…

Pros
  • I like that our team can easily keep up with the changes in our workflows
Cons
  • I dislike that there aren't more options available for certain areas of workflows