I love that they are always looking to be better at what we do as an agency - no matter how good or bad our day was, there were opportunities missed in terms of strategy/content development etc., so even if it's not their fault (and most times its my lackadaisical self), I appreciate them taking responsibility! We have never had any issues with P&ODel;E over many years working together but when you don't work closely enough sometimes things can get lost along way down stream from your initialβ¦