I love that they are always looking to be better at what we do as an agency - no matter how good or bad our day was, there were opportunities missed in terms of strategy/content development etc., so even if it's not their fault (and most times its my lackadaisical self), I appreciate them taking responsibility! We have never had any issues with P&ODel;E over many years working together but when you don't work closely enough sometimes things can get lost along way down stream from your initial brief / contract negotiation process through execution phase all too easily!! So take advantage now while time allows us both some extra attention before everyone else gets involved :) Great people who will listen well without being overly directive about 'what should go where', flexible approach which means problems tend to resolve themselves quickly rather than drag out indefinitely because someone wants everything perfect first try ;-).