I needed to protect my watch from knocks at work. I found that the strap fits the watch well, and I consider the strap soft enough to be comfortable. The edges of the strap are raised up above the face to give it good protection. An excellent product.

Works well, watch fits perfectly, BUT, it will not charge on Apple charger when the back is on. Over time that will ruin the waterproofing I'm sure. Comfortable, and lightweight for it's size.

I don’t know what the complaints are from other people are about. Charges inside the case, touch screen works fine, heartbeat sensor reads fine, crown dial rotates and clicks fine as well as the other button clicks fine. My only complaint is the comfort from the watch case being large. Has kept my wrist a little tender but it’s getting better with time and my wrist getting used to it.