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ReviewsReputation Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Online Reputation Management

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Description of ReviewsReputation

ReviewsReputation is an enterprise level online customer reviews reputation and survey management solution. To be successful in your online reviews and customer feedback endeavor, your company will need people, process and system. Their SaaS ReviewsReputation system can efficiently manage your online reviews reputation and customer surveys. Our goal is to leave you more time to run you business at lower over head cost.

Reviews

Global ratings 2
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    1
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Platform - Can be frustrating to use

I like that everything from my account dashboard all goes back into one place for easy tracking of responses across multiple platforms (social media). It does not allow me access outside our team's platform so it may limit reach if using other social channels or tools such as LinkedIn/Twitter etc.. If looking only specifically around CRM integration this tool would work well but we also wanted ease with integrations through out marketing funnel including email campaigns which was difficult…

Pros
  • Ease to use interface
  • One central location in Gmail where you can see performance, trackable metrics & engagement scores.
  • Easy way integrate campaign management data via Salesforce Marketing Cloud Connector
  • Full audit trail is provided by Google Analytics
Cons
  • Some problems

Revainrating 4 out of 5

Great Platform To Manage Customer Feedback

The best feature about this product was that it has helped me keep up with my customers needs. It would also help us know what they are looking for before we make changes or new products. Sometimes I wish there were some other ways of interacting with them like emails but I don’t think thats something that could be added anytime soon. Make sure that you have someone who knows how to use social media platforms such as Facebook and Twitter because if not then it may take longer than necessary to…

Pros
  • Their ability is unmatched.
  • Great support team
  • Very easy interface, very user friendly
Cons
  • Not enough information provided when creating an account