The ease of use for new users is great! We were able train our staff quickly with very little training needed at all since they can do it themselves easily without any help from us or anyone else if necessary - we're not even in charge anymore because everything runs so smoothly!! I wish there was more support options such as phone calls but this isn't really something i have an issue about personally unless you are having issues getting assistance when working remotely which has been resolvedβ¦