I like the fact that it has a very user friendly interface and it is very easy to navigate. It also has a very efficient search function which is great for finding the content you need. The fact that it is in German only is a little bit of a downside, but not a big deal. It is a great tool for our company and we are very happy with it.
I would say that it is a great tool for any company that is looking for a tool that will help them manage their customer service. It has made it so much easier…