I like the fact that it has a very user friendly interface and it is very easy to navigate. It also has a very efficient search function which is great for finding the content you need. The fact that it is in German only is a little bit of a downside, but not a big deal. It is a great tool for our company and we are very happy with it. I would say that it is a great tool for any company that is looking for a tool that will help them manage their customer service. It has made it so much easier for our team to keep track of all our customer service issues and to be able to respond to them in a timely manner. It has also made it easier for our team to keep track of our customer service issues and to be able to respond to them in a timely manner.