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ServiceRocket Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Professional Services, Cloud Migration Services

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Description of ServiceRocket

ServiceRocket is the original Atlassian Platinum Solution Partner and your Atlassian safety net. Offering a comprehensive range of consulting, implementation, training, and support services, we're your one-stop shop everything Atlassian. ServiceRocket has earned a reputation for building an extraordinary global team of technology experts and a commitment to delighting our customers through shared knowledge, processes that drive outcomes, and straight talk about solving complex business challenges.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Easy ticket integration for multiple departments

The ability to easily integrate with other applications such as Jira and Slack helps us track all customer service opportunities from one system. You can also see what tickets are being worked in realtime which makes it easy to provide status updates/answers quickly to customers who may be waiting on you! None really. I don't think this software does too much more than others do so try different ones out before purchasing and make sure they meet your needs. We used to use Zendesk but realized…

Pros
  • Integrates well woth slack & jit
  • Has many options for widgets
  • Can get ticket information at any point, making tracking them quick.
  • It is intuitive even an admin won’t need training
Cons
  • Not the best

Revainrating 5 out of 5

Best solution if used together: ServiceRocket

The integration with Jira was very easy and quick. It's a very intuitive platform which makes it even easier. This tool is perfect for creating automated workflows in order to manage our projects effectively. With this tool, we can create automated workflows to ensure that we are always up to date with our deadlines. This is great for us as the management of our projects. I have no dislikes about this product. If you want a simple tool to automate your project management tasks, then this is…

Revainrating 5 out of 5

Professional engineering firm; Great products and services, just watch for Customer Service

The product itself was good but their customer service wasn't always great! They could have been more flexible when it came time change out some modules in order fit with my project's needs or requirements (at times). I would highly recommend them though because they are willing/able work together as partners instead of competitors which can be hard sometimes if you don’t know how each other operates from day 1 - this helped me tremendously during negotiations since there were multiple options

Pros
  • All inventory numbers tied back through an accounting module
Cons
  • Good but not great

Revainrating 5 out of 5

Great experience working with their team

Rocket helped us transition from one system to another (from JIRA to Asana). We needed a dedicated account manager to help guide us along the way. Rocket provided great service and was responsive to our needs. The customer success manager was fantastic as well! There wasn't much I didn't like. The transition was seamless. They are always willing to walk you through the process and answer questions you have along the way. Rocket took over the project management duties when our vendor went out of

Pros
  • Support staff is very knowledgeable across all products they sell or use regularly.
  • Product roadmap planning user friendly dashboards that provide real time visibility into progress against goals/backlogs etc..Integration wth other tools we utilize at work such Salesforce CRM integration via API's which allow easy export functionality between these two platforms., Reporting capabilities
Cons
  • Secret