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Sombra Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Marketing, Digital Analytics

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Description of Sombra

Customer experience analytics company focusing on in-page web analytics and conversion rate optimization.

Reviews

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Type of review

Revainrating 4 out of 5

Easy-to Use Software That Provides Insights

The ability to view customer data across channels, with the ability to drill down into specific areas is very helpful. There are many options for segmentation that can be used when planning an A/B test. For example, it's easy to create different segments depending on whether a person has already visited your site or not. It's also possible to compare visitor behaviors between users of a certain type (like men vs women) or from one channel vs another (e.g., desktop vs mobile). We have been able…

Pros
  • Excellent visualizations
  • Many builtin metrics available outofthebox
  • Easy integration within Salesforce Marketing Cloud.
  • Good support community!
Cons
  • Reporting UI could improve
  • Segmentation limitations