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Speakap Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Collaboration and Productivity, Internal Communications

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Description of Speakap

Speakap provides branded communication platforms that enable companies to have structured dialogue with their frontline staff, to support and inform their deskless workers from anywhere at any time. The solution, available on both mobile and desktop, connects workforces and empowers employees to provide optimal customer experiences. From messaging and news items to private groups and events, Speakap provides businesses the opportunity to deliver relevant and timely content to their workforces and supports both business growth and employee retention. Founded in 2011, Speakap has partnered with more than 400 organizations around the globe across various industries - such as hospitality, retail, manufacturing, and more - and has locations in New York, London, Amsterdam, Barcelona, Cologne, and Brussels. More information can be found at www.speakap.com.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Speakap Provides Excellent Communication With A Quick Accessibility

The best part is being able to get in contact fast using our mobile devices or computers without having employees waiting for us around work stations! This platform has been very helpful during this pandemic as we can communicate quickly when needed but still maintain social distancing rules/policies. We are not sure if there's anything I dislike about speakaP because it was great so far. It does its job well enough though sometimes could be more user friendly especially considering how new…

Pros
  • Easy way customers reach me at any time
  • Can text chat with my clients too.
  • Great experience from start until end, no complaints thusfar
  • Customer support team amazing!! Fast response times always available online 24 hours 7 days per week (can't say that much positive feedbacks yet)
Cons
  • Nothing really comes into consideration

Revainrating 5 out of 5

Great tool to increase communication efficiency

Very good customer service by speakaplive! The app is really user friendly as it allows you complete control of your conversations using smart phone or tablet devices. I like how easily one can manage multiple clients in different locations simultaneously. It's easy for me because all my calls are recorded so i don't need worry about forgetting anything important while speaking on call. Sometimes when having conversation over video its difficult keeping eye contact but they made sure we could…

Pros
  • Simple to use with intuitive interface
  • Recordings stored automatically.
  • Easy access from anywhere via mobile device at any time during day / night hours regardless network connection quality,
  • Live chat feature makes chatting fast convenient&easy too., , No problems have come up yet regarding performance nor technical glitches that require support staff intervention
Cons
  • Not bad