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SuperChannel Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of SuperChannel

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

Reviews

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Type of review

Revainrating 5 out of 5

Super channel has been awesome and easy implementation

The ability to have an in-house team that is able solve issues without having anyone else involved, this also allows us as customers not only be more informed but understand what's going wrong when it does happen which helps resolve any problems quickly! Nothing at all really I would say just keep up your training if you haven't already done so because there are some new features being released every now again or sometimes even monthly where they change something about how things work (which…

Pros
  • Ease Of Use
  • Simplicity/Functionality
  • Easy Setup / Set Up Training Guide easy enough with step by steps provided.
  • Customer Support Team available 24 hours per day 7 days week during business hrs & weekends via live chat