I had heard that they were reliable but did not really know what to expect when we started using them for our events (we use these as thank you gifts). They have been great! Our event was held in Las Vegas at The Cosmopolitan so it's an expensive city - everything has high overheads etc., however their customer service team are very helpful & responsive even though there may be times where orders do fall through which can sometimes cause delays with delivery dates or order cancellations if your