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Systems Solutions of Paducah Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Systems Solutions of Paducah Inc.

Systems Solutions is the largest provider of managed technical services to small and medium sized businesses in the region, offering a single point of contact for data networks, video security, access control, multi-functional printers, and phone systems.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great Customer Service as well as Product Knowledge

Nothing really about this service has been good except their representatives are very friendly with great customer support when you need it! They have never once done something wrong or given me an issue that I did not ask them specifically if they would do anything differently next time we work together (which there always will be!). It's all positive but since my last call was 7 months ago maybe some things changed? Call center should improve because sometimes people don't take your order…

Pros
  • Their customer support is always there to assist with any issues and concerns I have with my account and my orders
Cons
  • Their call center is not very well set up and there are always delays in the call and waiting to be able to be connected with someone

Revainrating 5 out of 5

Super Service & Knowledgeable Staff

I enjoyed working with all of the people at SSI. The staff was knowledgeable and helpful when needed. They were always willing to go above and beyond to make sure things went as planned. There are not any dislikes about this product. It's very customer friendly! We used them to install our telephone system. I would highly recommend them to anyone looking for a great experience. They helped us design our system just right for us. They also installed our equipment and set up everything we needed

Pros
  • Customer Service
  • Knowledgeable
  • Professionalism/Attitude from each person they employ.
  • Attention that is given by everyone involved in project or installation process before, during & after completion
Cons
  • Zero

Revainrating 5 out of 5

A Great Phone System With Exceptional Customer Service

When I was looking for a new business phone system I was referred to SSO by our previous IT company. They set us up with everything we needed including the software and hardware. The customer service at SSO has been great! Any time I have had an issue or question they are always quick to respond and get me what I need right away. There really isn't anything that I dislike about this product. It works well as advertised and it's easy to use. We've had no problems since starting to use it. Our…

Pros
  • Very intuitive app interface..Very helpful tech support staff
Cons
  • Will fit