I like that it can integrate multiple applications at once, allowing me to monitor one person while working in another! The only thing is there's no option for scheduling when you want them online or offline other than setting up their availability as "active" vs inactive - this would be useful if they had more options beyond just active/inactve :) but otherwise great tool overall!! Would love some additional features such adding notes during chats & creating sub-chats within chat rooms so weβ¦