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The Answer Company Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Value-Added Resellers (VARs), Acumatica Channel Partners

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Description of The Answer Company

We empower companies to ask the right questions and find effective and intelligent solutions for their unique needs. As a Sage Diamond Partner and Acumatica Gold Partner, as well as a reseller, our solutions are powerful, flexible, and backed by over 25 years of industry expertise. With five office locations across Canada and one in Portland, OR, we serve over 2,000+ clients with a wide range of Accounting & ERP solutions like Sage X3, Sage 300, Sage Intacct, and Acumatica cloud ERP solutions, as well as numerous complementary solutions like CRM, BI, and HR. Much more than a wealth of technology – we are committed to providing exceptional customer service and helping clients reach their targets in a wide range of industries.

Reviews

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Type of review

Revainrating 4 out of 5

Excellent user and customer service paired together makes for an excellent experience

Easy navigation between screens without leaving any fields unfinished or empty! Great support team that is always willing help me with my issues quickly!! It would be great if it was more intuitive but after using this software since day one I think its worth all your time in learning how to use it properly! Customer Service has been really helpful when I've needed them most! Highly recommend solving problems related to sales order processing which can't wait until next week because they're too

Pros
  • The best thing about ACUATICA is that it allows me to keep my data safe and secure while allowing access to necessary personnel easily where they need it at in all areas of organization development
Cons
  • I dislike how we have access to everything throughout implementation phase but nothing gets completed because there is so much data that it becomes too overwhelming to navigate for most users

Revainrating 4 out of 5

Great team, high-quality solutions and very reasonable prices

I like that they provide support in many languages around Europe (I'm from Germany). They also have good documentation available online if you need it! You can definitely learn how things work with them but at first there's always something missing or confusing so be patient when asking about stuff - maybe someone else will spot what your question is before trying everything yourself :) If not working out perfectly smoothly then just try again later because this usually happens only once after

Pros
  • Perfect English
  • Very fast response times to questions, very helpful customer service team,
  • Easy setup process.
  • All functionality required by me as an employee within our organization are covered; )
Cons
  • Not much variety / customization options possible
  • Takes quite long while loading new data