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The Channel Manager Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Vertical Industry, Hospitality

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Description of The Channel Manager

The Channel Manager by SiteMinder gives you incomparable reach and visibility online. It's why more than 197,000 bookings pass through every day to provide over US$59 million in hotel revenue.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Great resource and friendly helpful team

I like that it is easy for someone with limited knowledge of computers or coding languages/frameworks (such as myself) can create an elegant website without having extensive experience doing so themselves! There are many features available which one could use if they have some programming skills under their belt but otherwise may be difficult - e.g., using Google Tag Assistant requires understanding code snippets very well; also there seems not yet much support from developers who offer other…

Pros
  • A fantastic system for both the website and mobile versions; it is easy to use and very quick to implement; it's easy to change and update too
Cons
  • Sometimes it is slow to load and take a long time to load for first time users it is better for it to load instantly; it could be better to have a dedicated support team too for more complex issues; it is

Revainrating 5 out of 5

Perfect Solution For Guest Communications With Your Business

We use this platform as our point of contact for all customer service inquiries throughout each booking process - from initial inquiry until check-in/checkout confirmation email sent directly back out into their system via DMARC (DMARChain). This allows us complete control when customers are communicating with another party within Hotels' team without having access or knowledge that they're even speaking across channels at same time! Not much I dislike about it; would love some customization…

Pros
  • Easy to understand interface
  • Great support staff available 24 hours everyday, 7 days per week including weekends.
  • Customizable dashboard where you can see how many messages were received by hotel teams through different platforms like messenger apps etc
  • Can easily assign agents in case need arises so we know which agent should be dealing wth what guest's message instead just relying solely upon "assignments"
Cons
  • Not bad