1 Level
806 Review
34 Karma
Review on The Channel Manager by Adam French
Perfect Solution For Guest Communications With Your Business
We use this platform as our point of contact for all customer service inquiries throughout each booking process - from initial inquiry until check-in/checkout confirmation email sent directly back out into their system via DMARC (DMARChain).
This allows us complete control when customers are communicating with another party within Hotels' team without having access or knowledge that they're even speaking across channels at same time! Not much I dislike about it; would love some customization options though!! Would most definitely recommend using channel manager if your business is looking forward towards creating new relationships between guests & hotels / brands alike.
Pros
- Easy to understand interface
- Great support staff available 24 hours everyday, 7 days per week including weekends.
- Customizable dashboard where you can see how many messages were received by hotel teams through different platforms like messenger apps etc
- Can easily assign agents in case need arises so we know which agent should be dealing wth what guest's message instead just relying solely upon "assignments"
Cons
- Not bad
