They are very skilled in online reputation management, web analytics services as well social media engagement with our clients' brands. We have been working together for almost 5 years now so I can say they know what it takes when implementing any kind of strategy at this level.
My only issue was once again ROI but its hard not having numbers from Google or other sources like Facebook to show you how your efforts were being viewed by people who may be interested in you! But we had no issues…