The customer support is always top class! I have been using them for over 10 years now, never had an issue or problem with their services. If you are looking at booking flights/hotels then they can do this but i would recommend that if its hotels only as there may be cheaper options elsewhere which could save money too (especially in Europe!). Their main focus has changed from flight bookings so not much use anymore unless it's just hotel reservations - however we still need accommodationβ¦