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Tymeshift Review

3

ยท

Very good

Revainrating 4.5 out of 5ย ย 
Ratingย 
4.4
HR, Workforce Management

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Description of Tymeshift

Tymeshift is an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Reviews

Global ratings 3
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Great cloud project management software

It's easy to use (it works with my mobile phone) it lets me track all of our projects in one place so I don't have to keep checking multiple platforms or apps! The only thing that isnโ€™t great about this tool are some errors when we try sending out emails from within tmshfit which makes us look like novices who can not send email properly but once you get used to how simple everything really was, its amazing!! We're able to easily manage all work through single platform instead having individual

Pros
  • Ease of Use
  • Can update project details via their calendar interface.
  • Sync across devices is seamless; no issues switching between phones / computers
Cons
  • Some basic analytics would make tracking KPIs easier

Revainrating 5 out of 5

Very useful and easy to use project management tool

I like that you can create multiple accounts to log into different projects within one account with this tool! It has been easy so far but it's very new (started in March) - we're still figuring out how best use all of its features/tools etc., which may take some getting used too as there are many tools available now-a days!! We've had issues logging onto our project dashboard when using mobile devices or at times without internet connection; however these have since resolved themselves onceโ€ฆ

Pros
  • The ability for us employees' time shifts &/or overtime hours being automatically recorded by Zen Desks software, along side other staff members'
  • Being able see what each individual employee is allocated working day shift rosters /timesheet schedules via their own unique profile page.
  • Ability t manage your personal schedule easily through web browsers instead having needing access
Cons
  • None

Revainrating 4 out of 5

I was a little hesitant when i first started using this software but i was pleasantly surprised

The best thing about this system it that its very user friendly if you know how to navigate through all of these tabs! Some areas can be confusing but once I figured out what was where everything made sense (even more so after learning from my colleagues who are much better than me)! It's not perfect by any means because there could always something else added in or changes being done as far as updates go - which some times takes forever when they update them. Its great though!! You shouldโ€ฆ

Pros
  • It's easy to navigate and figure out where everything is to go
Cons
  • They update too fast and it sometimes takes forever to actually get the updates