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Verascape Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Verascape

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels.

Reviews

Global ratings 2
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    1
  • 4
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  • 3
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  • 2
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Type of review

The best part is how easy it was to set up my first call center. Customer Service Manager's were able to get me everything I needed within hours after purchasing them! After that though there has been very little issues since. I feel like they work hard for you every step along the way in order to provide a quality product. It can be pretty tough because sometimes when you're looking at your dashboard on what calls have come through, there are times where you don't find that certain customer…

Pros
  • Easy setup process; great user interface/interface designEasy configuration
Cons
  • Does tend lag slightly seems slower than usual
  • Support could probably speed back

Revainrating 5 out of 5

Great platform, needs better customer services

I like that it has many features for different types or sizes companies (such as small businesses). It is easy to use if you know how an interactive voice response system works; however there are some things in terms user friendlyness not explained very well by their support team which can be confusing at times when using certain functions such software updates etc.; also sometimes they do slow down your call waiting time so try another provider! Customer service from verasapce was great - but…

Pros
  • This allows customers fuller access across all forms via any device anywhere anytime without needing much effort while being compliant regarding compliance laws around HIPAA ; FERPA , SOX requirements among other regulatory compliances..All these services come complete within one integrated platform making implementation seamless ! We re really pleased we found this product after reviewing several
Cons
  • There are nuances