The ability to communicate with clients in real time! It's also great for collaboration. I like that it allows me to see all of my team members at once, so if someone is not available when they are supposed to be, I can easily find them. Sometimes you have to wait a little bit before the person you're trying to reach shows up, but other than that, it works well. I don't really dislike anything about this software. I think it could use more features, but overall I'm happy with how it works.
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