The ability to communicate with clients in real time! It's also great for collaboration. I like that it allows me to see all of my team members at once, so if someone is not available when they are supposed to be, I can easily find them. Sometimes you have to wait a little bit before the person you're trying to reach shows up, but other than that, it works well. I don't really dislike anything about this software. I think it could use more features, but overall I'm happy with how it works. If you want to take your business online and keep it running smoothly, you should definitely consider using VioTalk. We've been able to connect with our customers and keep them informed of any changes that need to happen.