I like that it is easy for you as an employee or customer, because of its simplicity in use! It's not very difficult at all if used correctly (which we have).
The only thing i dislike about this program was how long took them too make changes after our first purchase with no notification until they were forced by us due t his issue so therefore nothing changed from what has been said prior - which made me think there are some issues going around within your team when making decisions regarding