The best part is that this tool integrates well into our application and provides all of the functionality needed for a great customer experience - without any extra effort from us. This integration of the product has been flawless since day 1 in operation. There's nothing I'd like to improve here. Its a one stop shop solution for voice communication needs and it does what its meant for flawlessly. We're using VLX as an add-on feature to call center agents who are also working remotely; henceβ¦