The support team is very responsive to any of our needs or questions we have about their product! They are always willing answer my question quickly with no hesitation whatsoever - they will even help you if it's after hours/weekends etc!! And I can't say enough good things abut how friendly everyone in this organization has been towards each other (and me).
It would be great that there was more flexibility options within pricing models but overall everything works well as far as what i'veβ¦