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Webex Experience Management (formerly CloudCherry) Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Customer Journey Analytics

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Description of Webex Experience Management (formerly CloudCherry)

Cisco's Webex Experience Management is a Customer Experience Management (CEM) platform that is changing the way organizations around the globe listen and respond to customers. The solution's innovative journey-based approach, integrations, and predictive analytics allows business leaders to quickly understand customer needs to proactively tackle churn, increase recommendations, and improve productivity. With its quick deployment architecture and Customer Experience framework the solution enables industry-leading response rates, real-time actionable insights and business outcomes.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great video meeting app and platform

I like how easy it was for me to learn since there are many tutorials online. It also has great features such as recording meetings which you can view later or share with others in your organization. And lastly, cloud cherry saves so much time because we don't have to download files from our computer anymore. This program sometimes takes quite awhile to load up when logging into my account. Also once in an while something might be missing but this doesn't happen often. If you're looking for…

Pros
  • Easy access
  • Great customer service team.
  • Saves lots off man hours compared other programs used previously
  • No need downloading documents/files manually
Cons
  • All fine

Revainrating 5 out of 5

Easy way of viewing employees who are working remotely

The best thing about this software it gives you the option to be able to log in from anywhere at any time day or night. It can only be used by an organization if they have purchased the product. You cannot use this as a personal program. If someone wants to access your meetings, log into your calendar, share files with you then this is a great application for them. I use this program daily to work with my team. I am able to easily login and check our team members' progress through their tasks…

Pros
  • We are currently using cloudberry which we love! However when webx experience came out there was no way that could replace such excellent features like video conference capabilities along side having all important meeting schedule information stored within one place.It makes organizing everything so much easier plus giving options where anyone who feels uncomfortable attending particular sessions ,can opt not attend but still keep track what's happening inside other attendees group session !!! All these things make life easy.it works perfect
Cons
  • Zero