Header banner
Revain logoHome Page
wfm rta connector logo

WFM RTA Connector Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Office, Marketplace Apps

View on AmazonView on Π―M

Description of WFM RTA Connector

The WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to external WFMs.

Reviews

Global ratings 1
  • 5
    0
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great user friendly system for managing employee information

I like that it can be used with multiple companies, so all communication is in one place! It's easy enough you don't have too many questions about how things work or what commands do as well as an intuitive interface which makes learning super quick when compared to other systems out there today. There isn’t much room customization available at this time either - but they are working hard fixing those issues before version 2 comes along soonish? Keep your eyes peeled. If something goes wrong…

Pros
  • Multiple platforms
  • Ease of use (no need for extensive training)
  • Lots more functionality coming down pipe shortly!!!
  • Very fast tech response & turnaround times
Cons
  • Lackluster reporting capabilities