I like that it's easy enoughtit get started with, but has many different features available if needed (ease in customization).
The pricing structure isn't great when compared against other BI tools out there - not only are they more expensive than similar products by competitors such as QlikView or MicroStrategy etc., their support costs FAR exceed those offered elsewhere! This makes them difficult/impossibleto use without an internal team member who knows how these systems work inside &outβ¦