The best thing about zervicio is that it has all of my favorite features in one place! It's so easy to use (even when you're new). I have not found anything yet i dislike as much but there are few things which can be improved upon like having more customizable templates or maybe even some builtin integrations would help too. In terms of its ease of usage this tool does everything we need without us doing manual work -it helps our agents solve issues faster by providing them information they require right away while also helping keep track of their progress throughout each interaction session.