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Zervicio Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.2
Customer Service, Customer Success Software

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Description of Zervicio

Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from any where.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Easy way for automate customer care services

I've been using this product since last 3 years of my career in IT industry. This is one great tool which we can use without installing or maintaining it locally but only online! The UI has become more intuitive over these past few months that's why i'm happy so far about its performance & benefits provided by zervisio team as well! They are always there if you need their assistance regarding your issue/questions related to software they have created!! One thing what disappointed me most would…

Pros
  • It's very easy to use
Cons
  • It could be possible to add few more features like contact recording and calendar views etc

Revainrating 4 out of 5

Very helpful support app with awesome tech staff

The main benefit I love is that we can get our tickets resolved within few hours unlike previous companies which took days or weeks of ticketing process. As a Customer Support Executive it makes my day easier when the issue gets fixed in less than 1 hour. It's not easy but very simple to use this software as there are lots of features available such as; ticket creation, ticket resolution etc. There should be more options for customizing so that you don't have same questions asked over again by…

Pros
  • Very User Friendly
  • Easy navigation through various tabs.
  • Quick response from support staffs
  • Great customer service experience!
Cons
  • Nothing really comes into mind

Revainrating 5 out of 5

A software with an awesome structure and great functionality

The best thing about zervicio is that it has all of my favorite features in one place! It's so easy to use (even when you're new). I have not found anything yet i dislike as much but there are few things which can be improved upon like having more customizable templates or maybe even some builtin integrations would help too. In terms of its ease of usage this tool does everything we need without us doing manual work -it helps our agents solve issues faster by providing them information they…

Pros
  • A great platform for both customers & employees alike with tons functionality out of the box.
  • Super friendly customer support team
  • Great variety, flexibility + quick response times from devs during onboarding process.
Cons
  • All fine