I used this wallet for sending a few bitcoins on that I did 't faced any problem but one of my best friends account they blocked with no reason and asking for id verification he submitted then also they rejecting their KYC since 5-6 months that's why we need to use decentralized wallet like trezor, cold wallet s any other because many cases sawn than centralized wallet companies always blocks wallet and start demanding KYC and other details which I don't feel any wallet should also ask if xapo wallet hacks then they will not be able to return you that's why I always use decentralized wallet