Speedy Power Drill Review

We received the product on time but it looks like someone bought it, used it and then tried to put it back in the box without sealing it. The drills were lying on the ground on my sidewalk, not even in the box they came in. As it was going to be a gift, I'll probably have to buy another one. Wouldn't give it to anyone because of the condition.

This is the second and last time that I order this product. The first came in a package that looked "open" but everything was in place. Connected, not charged. Tried another charger with the same specs, still nothing. Revain agreed to exchange - second came, new packaging but same problem. Either the charger or the drill/battery has failed twice in a row from the start.

After the 1st charge I used a screwdriver but then it stopped charging. I've been trying this for the past 3-4 days. I think the batteries are old/discharged. I don't want to open and change batteries. Can you suggest how to deal with this? Do I have to return the entire package and get a refund, or can you send a new screwdriver in the return package and I will send back the screwdriver you sent last week? Many Thanks